Privacy Policy

Last Updated: November 2025

1. Introduction

RebornCareer.AI ("we", "us", "our", or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered career transformation platform.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly when you:

• Create an account: Name, email address, password (handled by Clerk)
• Complete your profile: Phone number, location, current job, company, years of experience, career goals, target role, target company
• Upload your resume: Resume files (PDF, Word documents), resume text content
• Use the Service: Job descriptions, chat messages, feedback, and other content you submit
• Subscribe to paid plans: Payment information (processed by Stripe, not stored by us)
• Contact us: Support requests, feedback, and communications

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Features you use, pages you visit, time spent on the Service
• Device Information: IP address, browser type, device type, operating system
• Log Data: Access times, error logs, performance metrics
• Cookies and Tracking Technologies: See Section 6 for details

2.3 Information from Third-Party Services

We receive information from third-party services you connect with:

• Clerk (Authentication): User ID, email, name, profile picture, authentication status
• Stripe (Payments): Customer ID, subscription status, payment history (we do not store credit card information)
• OpenAI (AI Services): Usage metrics, token counts, API costs (content is processed but not stored by OpenAI for training without your consent)

2.4 AI Processing Information

When you use AI features:

• Your resume, job descriptions, and chat messages are sent to OpenAI for processing
• OpenAI processes this data according to their terms and privacy policy
• We do not allow OpenAI to use your data for training their models without your explicit consent
• Analysis results and AI-generated content are stored in our database

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Improve the Service

• Process your resume analysis requests
• Generate job fit scores and recommendations
• Provide AI-powered career coaching
• Create personalized action plans and recommendations
• Respond to your inquiries and support requests
• Improve our AI models and Service quality

3.2 Account Management

• Create and manage your account
• Authenticate your identity
• Process subscription payments
• Enforce usage limits based on your subscription tier
• Send account-related notifications

3.3 Communication

• Send you service updates, security alerts, and administrative messages
• Respond to your support requests
• Send marketing communications (with your consent, which you can opt out of)
• Notify you about changes to our Terms or Privacy Policy

3.4 Legal and Security

• Comply with legal obligations
• Detect and prevent fraud, abuse, or illegal activity
• Protect the rights and safety of users and third parties
• Enforce our Terms of Service

3.5 Analytics and Research

• Analyze usage patterns to improve the Service
• Conduct research and development (using anonymized data)
• Generate aggregated, non-identifiable statistics

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate the Service:

• Clerk: Authentication and user management
• Stripe: Payment processing
• OpenAI: AI model processing
• Hosting Providers: Cloud infrastructure (Vercel, Supabase)
• Analytics Providers: Usage analytics (if applicable)

These service providers are contractually obligated to:

• Use your information only to provide services to us
• Protect your information with appropriate security measures
• Not use your information for their own purposes

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or investigations
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you individually for research, analytics, or business purposes.

5. Data Storage and Security

5.1 Data Storage

• Your data is stored on secure servers provided by our hosting partners (Supabase, Vercel)
• Data is stored in [Your Region/Country] and may be processed in other jurisdictions
• We retain your data for as long as your account is active or as needed to provide the Service
• We may retain certain data after account deletion to comply with legal obligations

5.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit (HTTPS/TLS) and at rest (database encryption)
• Authentication: Secure authentication through Clerk
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Audits: Periodic security assessments and updates
• Monitoring: Continuous monitoring for security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5.3 Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

• Notify affected users within 72 hours (where required by law)
• Notify relevant authorities as required by applicable laws
• Take immediate steps to mitigate the breach and prevent further unauthorized access

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

6.2 Third-Party Cookies

Some third-party services (Clerk, Stripe, analytics providers) may set their own cookies. These are governed by their respective privacy policies.

6.3 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights (All Users)

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

7.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights:

• Right to Access: Obtain confirmation of whether we process your data and access to that data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

7.3 CCPA Rights (California Users)

If you are a California resident, you have additional rights:

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

7.4 Exercising Your Rights

To exercise your privacy rights, please:

• Email us at engineer1@reborncareer.ai
• Use the privacy settings in your account dashboard
• Contact us through our support channels

We will respond to your request within 30 days (or as required by applicable law). We may require verification of your identity before processing certain requests.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Support business operations

When you delete your account, we will:

• Delete or anonymize your personal information within 30 days
• Retain certain information as required by law (e.g., transaction records for tax purposes)
• Retain anonymized, aggregated data that cannot identify you

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party services you access.

12. AI and Machine Learning

12.1 AI Processing

• Your content (resumes, job descriptions, chat messages) is processed by OpenAI's AI models
• We use OpenAI's API with data processing controls to prevent training on your data
• AI-generated content is based on patterns learned from training data, not your specific data

12.2 AI Training

• We do not use your personally identifiable information to train third-party AI models without your explicit consent
• We may use anonymized, aggregated data to improve our Service
• You can opt out of AI training uses by contacting us

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email to your registered email address
• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

• Email: engineer1@reborncareer.ai
• Support: engineer1@reborncareer.ai
• Address: 32445 Franklin Dr, #206, Solon, OH 44139

Data Protection Officer (EU)

• Email: engineer1@reborncareer.ai
• Address: 32445 Franklin Dr, #206, Solon, OH 44139

15. Additional Information for Specific Regions

15.1 European Economic Area (EEA)

• Legal Basis: We process your data based on consent, contract performance, legal obligations, and legitimate interests
• Data Controller: RebornCareer.AI is the data controller for your personal information
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

15.2 California

• Do Not Sell: We do not sell personal information
• Shine the Light: California residents may request information about sharing of personal information for marketing purposes

15.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate.

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RebornCareer.AI Privacy Policy v1.0 Last Updated: November 2025